Passports 2 Fitness LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase or use our digital products and services.

Information We Collect

We collect information you provide directly to us, including your name, email address, and payment information when you make a purchase. Payment transactions are processed securely through Stripe and we do not store your credit card details.

How We Use Your Information

We use your information to:

• Process transactions and deliver your purchased products
• Send you product access and onboarding materials
• Communicate program updates and coaching content
• Improve our products and services

Email Communications

By purchasing from Passports 2 Fitness LLC you may receive emails related to your purchase, program access, and coaching content. You may unsubscribe at any time by clicking the unsubscribe link in any email.

Third-Party Services

We use trusted third-party platforms including Stripe for payment processing and Flodesk for email delivery. These platforms have their own privacy policies governing the use of your information.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at support@p2fitness.online.

We are committed to providing a positive experience for every client of Passports 2 Fitness LLC. This policy outlines how and when to reach us for support.

How to Reach Us

For all support inquiries please contact us at:
📧 support@p2fitness.online

Please include your full name, the email address used at purchase, and a description of your issue so we can assist you as quickly as possible.

Response Time

We respond to all support inquiries within 2–3 business days, Monday through Friday. Inquiries submitted on weekends or holidays will be addressed the following business day.

What We Can Help With

• Access issues with your digital product or app
• Questions about program content or navigation
• Technical difficulties opening or using your purchased materials
• Billing or payment questions
• General inquiries about our programs and methodology

What to Expect

Once your inquiry is received you will get a response within 2–3 business days. We are a small business and we handle every inquiry personally — your patience and kindness are always appreciated.

Thank you for investing in your health and strength journey with Passports 2 Fitness LLC. Please read this policy carefully before purchasing.

Digital Products — All Sales Final

Due to the nature of digital products and instant access delivery, all sales are final. We do not offer refunds on digital purchases once access has been granted, including but not limited to:

• Rebuild & Rise™ — 30-Day Nervous System Strength Program
• Reset & Rebuild™ — 7-Day Strength Reset

Exceptions

We will review refund requests on a case-by-case basis in the following circumstances:

• You were charged multiple times for the same purchase
• You did not receive access to your purchased product within 48 hours of purchase and our support team was unable to resolve the issue

How to Request a Review

If you believe you qualify for a refund review, please contact us within 7 days of your purchase date at support@p2fitness.online with your full name, purchase email, and a description of the issue.

Our Commitment

While we maintain an all-sales-final policy on digital products, we are committed to making sure every client can access and use what they purchased. If you are experiencing difficulty with your program, please reach out before requesting a refund — we will do everything we can to make it right.